Code Redemption FAQs

• How do I get a code?

Codes may be available through your Bank/Credit card rewards program that you may be a member of. Typically these programs reward their members with cash rewards, miles, or points. If you are a member of such a rewards program, then you can use your cash rewards, miles, or points to shop for digital goods. Please visit your bank/credit card’s rewards program website and look in their rewards catalog for items from this or other merchant of interest. When you use your cash rewards, miles, or points to purchase these items from the rewards program, you will receive a code, which can be redeemed at the merchant site for the item you want.

• Where can I get more codes?

Please contact the rewards program that gave you your code originally to buy more codes in exchange for cash rewards, miles, or points. If you are a member of other similar bank/credit card rewards programs you can also check to see if they offer these digital goods.

• I cannot find my code / I did not receive a code.

Please contact the Rewards program where you originally tried to purchase or purchased the digital item in exchange for your cash rewards, miles, or points. Sometime they send codes via email so please be sure to search your email inbox for an email from your rewards program. Also be sure that their email is not filtered into your Junk or SPAM folders or that you have not accidentally deleted it. If you still cannot find the email or your code, or have actually lost your code or think that it might be stolen, then please contact your rewards program as soon as possible and report the problem.

• My code does not work.

Please be sure to enter your code exactly as it was sent to you. One way to avoid errors is to copy and paste the code from the rewards site where you received it or from the email that the Rewards site sent you. That can help minimize errors.

• I did not receive the item I purchased in exchange for my code.

First of all make sure you entered your code correctly and received a message saying the code was redeemed successfully at the merchant site that carries the product/ subscription/ digital good. If you have successfully redeemed your code at the merchant site, then contact the merchant to see where/how you will receive your goods.

• The item I got in exchange for my code is incorrect or defective.

Please contact the rewards program where you originally obtained the code in exchange for your cash rewards, miles, or points. Report the problem to them so they can address this issue for you.

• I would like to void the redemption and get my code back.

All sales are FINAL and there are no exchanges or refunds. If you would like to get another code or would like more information, then please contact the rewards program where you originally obtained the code in exchange for your cash rewards, miles, or points.

• I would like to exchange the item I bought.

All sales are FINAL and there are no exchanges or refunds. If you would like to get another code or would like more information, then please contact the rewards program where you originally obtained the code in exchange for your cash rewards, miles, or points.