Consumers

What is RewardsPay?

RewardsPay is a consumer payment service that allows you to use your credit card rewards points, cash rewards, hotel points or frequent flier airline miles to safely and securely pay for goods and services at merchant websites. We work directly with your airline, hotel, or credit card rewards programs so you can safely use your cash rewards, miles or points at hundreds of leading merchants. With RewardsPay, you can tap into the liquidity of your rewards program to purchase music, movies, e-books, games or just about any other type of good or service or you can imagine. Finally, you can spend your rewards to purchase practically whatever you want, when and where you want it.

Which rewards programs are part of your network?

Credit card, hotel, airline and other loyalty programs. see our current list, and new programs are being added all the time, so check back often or suggest a program you would like to see added.

Where can I use RewardsPay?

You can use RewardsPay at merchants where the RewardsPay logo is displayed. These include popular games, movies, music, e-books, web services, and more. See our list of current merchants. Check back often, as new merchants are being added all the time.

How secure is RewardsPay? Will you store my rewards program number or my credit card number?

We use bank-level security and the latest anti-fraud technology to let you pay safely and securely using your rewards. Your rewards remain in your existing airline, hotel, or bank credit card rewards account. For transactions where partial payment is made with a credit card, or your credit card number is required for you to access your rewards account, we do not store your information on our servers. Your credit card data is held securely in a certified system in accordance with the latest payment card industry data security standards.

What do I need to do to make a purchase using my rewards programs?

Once you are ready to make a purchase at a merchant, just click on the RewardsPay payment option, select the rewards program you wish to use, and follow the simple steps to complete your transaction.

Do I need to transfer my cash rewards, miles and points into RewardsPay to use them to make online purchases?

No, your miles, points or cash rewards remains in your airline, hotel, or credit card rewards account. You only use what you need for the transaction.

How is RewardsPay different from websites that consolidate cash rewards, points and miles?

We work directly with the cash rewards, points and miles programs and do not charge you any fees to complete a transaction. We make it easy and convenient to redeem your cash rewards, points and miles at the merchant site where you are shopping.

Can I combine all my rewards into RewardsPay?

No, your cash rewards, points and miles remain in your rewards account but are available to use when you want to redeem them at a supported merchant.

Will RewardsPay show me my available balance by rewards program?

Yes. To use this feature you must link to your rewards programs through RewardsPay. You can then see your available balance per program.

Is there a fee to use RewardsPay? How will I be charged?

There is no fee to use RewardsPay. You can view your transaction history in your RewardsPay account, and your cash rewards, miles and points are deducted from your bank, hotel, and airline rewards accounts as you use them.

Do I have to open an account with RewardsPay?

No, you don't have to open an account with RewardsPay to use your rewards currency for one time purchases. If you want to save multiple rewards programs to quickly and securely use them at other merchants, we recommend you do open an account.

How do I open a RewardsPay account?

You can open an account by going directly to www.rewardspay.com and following the steps to Sign Up, or by adding a user-name and password following the completion of a transaction at a merchant site.

Is RewardsPay connecting directly to my rewards program?

Yes, we are connecting directly to the credit card, bank, hotel, and airline programs. Each transaction gets securely authenticated directly with the rewards program. This is important, as the value provided comes directly from your program. Since your balance remains in your account, you get the full benefit of the security of your credit card, bank, airline or hotel program.

Who are the people behind RewardsPay?

We are a Silicon Valley-based company, and our team includes employees who previously worked at Google, PayPal, Hotwire, Bank of America, and Offerpal.

I can't access my rewards program, what should I do?

Please contact your rewards program.

I forgot my RewardsPay password, what should I do?

No problem, go reset your password by entering your email address in the Problems signing in? box.

Merchants

Why should a merchant use RewardsPay?

In the U.S. alone, there are approximately $50 billion in rewards issued every year by credit card companies, hotels, airlines and retailers. RewardsPay enables merchants to access this enormous pool of untapped liquidity by connecting them directly with consumers who are looking to make a purchase using their rewards. Our payment platform has been shown to increase sales conversions dramatically and boost our merchant's average basket size by 30% or higher.

What do my users need to do to complete a payment?

Once ready to make a purchase, your user will click on the RewardsPay payment option, select their rewards program, and follow the simple steps to complete the transaction.

Do my users need to register or create a new password?

No. Registration is optional and is outside of the transaction flow.

How are my users charged?

The charge will appear on the user's credit card, airline, or hotel rewards program's statement.

How do you connect with Rewards Programs?

We have secure connections with our airline, hotel, and credit card rewards partners to authenticate each transaction.

How can RewardsPay bring me new users?

There are hundreds of millions of consumers who have tens of billions of dollars worth of rewards. We enable merchants to increase their average ticket size and decrease shopping cart abandonment by connecting them with consumers who are looking for new ways to use their rewards. Also, many of our airlines, hotels, and banking partners offer special promotions with particpating merchants.

Are there any setup fees charged by RewardsPay?

There are no set up fees.

Are there any monthly minimum fees or monthly maintenance fees?

There are no monthly minimum fees or monthly maintenance fees.

How does RewardsPay make money?

There is a per-transaction fee charged to the merchant.

Do the rewards programs charge a fee?

No, the rewards programs do not charge any additional fees.

How do I update my information?

Go to www.rewardspay.com and click on merchant sign-up or sign-in or send an email to [email protected].

Do you provide customer support to my users?

Yes, we provide first-line customer support for all RewardsPay transactions.

How will my customers know how to contact customer service?

There is a customer support link on all of the RewardsPay screens where the customer can directly open a service ticket, as well as a dedicated support email [email protected]

Integration

What technical skills are required to integrate RewardsPay?

The RewardsPay API relies on REST-based web services, so you can use any programming language you want. However, knowledge of HTTP, specifically constructing Get and Post requests, is required.

How long does it usually take to get integrated?

Merchants have integrated in a few hours, but most require a few days.

How does RewardsPay integrate with my website?

We provide you with a snippet of HTML and a JavaScript library providing you a number of payment buttons to choose from to display on your payment options web page.

Payment

How often do I get paid?

RewardsPay pays you every month.

How long does it take to get paid?

It usually takes about 60 days from the date of the transaction.

Are you holding my money to earn the float?

No. It takes us time to verify and bill the rewards programs, and we turn it around to you in a matter of days.

In what currency do you pay out?

We can pay out in the settlement currency of your choice. Transactions in other currencies will be converted in the settlement currency at the market daily rate at the time of invoicing.

Security

How does RewardsPay protect me from fraud?

Our team has decades of experience in security. We've developed sophisticated antifraud and monitoring systems to keep our refund and chargeback rates low, and we work closely with partners such as Cybersource to keep our online shopping experience secure. We use bank level security practices and technologies to ensure all consumer data is kept secure and private. Lastly, we're compliant with PCI Data Security Standards, and recognized by VISA as a registered Internet Payment Service Provider.

I forgot my password…

No problem, go to the merchant login on the RewardsPay site and click on Forgot Password.

Rewards Programs

Why should a rewards program use RewardsPay?

RewardsPay helps make your rewards program even more rewarding by allowing your members to redeem their cash rewards, points or miles to pay for just about anything they want. We offer a variety of goods and services such as music, movies, e- books, games and more available at hundreds of leading merchant web sites. Our innovative payment service simply extends the redemption of your rewards to make it easier for your members to buy the things they really want, when and where they want it.

Are you a loyalty points exchange or an aggregator?

Neither. We are a service used by your rewards program to enable your members to redeem their rewards for goods and services at hundreds of merchant web sites. We do not combine, exchange, or hold reward balances.

Do you combine rewards?

No.

Can a consumer run a one-time transaction without setting up an account?

Yes.

Can I set my own point conversion ratios?

Yes.

Are there any setup fees or monthly fees?

No, there are no setup fees or monthly fees.

How does RewardsPay make money?

We charge the merchant a transaction fee.

Are you a wallet?

No. We enable a consumer to run a one-time transaction without signing up for an account. We do not hold any stored value.

Are you PCI Compliant?

Yes.

What about mobile?

We are currently offering e-commerce transactions only. (PC browser and smartphone browser). We will be launching our mobile capabilities in the coming months.

Can I choose the merchants who are allowed to show my logo?

Yes, you can choose which merchants you want to partner with that are relevant to your members.

Which merchants are currently participating?

Please see our list of participating merchant for a list of participating merchants. We are adding new merchants all the time so please check back often or contact us for more information.

What is involved in getting setup?

We need to setup a call with your IT team to discuss how your members can get access to their rewards account.

How are you different from exchanges and aggregators?

RewardsPay is designed to put your loyalty program objectives front and center. Once the user has selected your program, the transaction flow is branded accordingly. We do not allow combining of points from multiple programs, so that you maintain the connection to the transaction. We allow you to determine the point conversion ratio desired. You can choose the merchants that best fit your membership profile from our network. Finally, we are the only service that allows a consumer to transact without opening a new account.

Who can I contact with other questions?

[email protected].