Merchant Payment FAQs

FAQs

• I linked my rewards program, and did everything correctly, but can’t complete a payment.

Please provide the name of the merchant, the name of the rewards program you attempted to use rewards from, and any information from the error message using the form below.

• There is no place to enter my code.

If you have followed the correct URL for redemption, and there is no field for you to enter your code, a common problem may be due to browser compatibility issues. Please try a different browser, if that doesn’t work try redeeming the code from another PC as well. If you are still experiencing problems, please feel free to contact us and we will assist you in resolving this issue.

• Why can’t I register my Card Number?

There are a variety reasons why your card number may be having this issue. For most cases, please contact your bank or card provider for any possible flags or holds. In some cases, RewardsPay might not currently be supporting your rewards program, we apologize for this inconvenience but we are currently growing and adding more programs.

• I cannot find, or did not receive my code.

Please contact the Rewards program where you originally tried to purchase or purchased the digital item in exchange for your cash rewards, points, or miles. Sometimes programs provide a confirmation e-mail or receipt. Be sure that their email is not stuck into your Junk or SPAM folders or that you have not accidentally deleted it. If you cannot find the email or your code, then please contact your rewards program as soon as possible and report the problem. We are unable to directly assist in this matter. Should you have any questions or concerns however, please feel free to contact us.

• My code does not work.

Please be sure to enter your code exactly as it was sent to you. One way to avoid errors is to copy and paste the code from the rewards site where you received it or from the email that the rewards site sent you. That can help minimize errors. A common problem is an incorrect reward url, please double check if you are redeeming at the correct location. Should you have any questions or problems with this, please feel free to contact us.

• I did not receive the item I purchased.

Please verify the item you purchased on your confirmation e-mail or receipt. Please double check if you followed the instructions for your redemption correctly. If your order produced no e-mail or receipt, but you redeemed an incorrect item, please contact the rewards program or merchant you redeemed from. We are unable to directly assist in this matter. Should you have any questions or concerns however, please feel free to contact us.

• The item I got is incorrect or defective.

Please contact the rewards program or merchant where you redeemed your reward. Report the problem to them so they can address this issue for you. We are unable to directly assist in this matter. Should you have any questions or concerns however, please feel free to contact us.

• I successfully completed a payment but never received my goods or services. What should I do?

Please use the form below to send us your confirmation number and the email address you used to confirm the transaction and let us help you sort this out.